FragnScents Return Policy

At FragnScents, we stand behind the quality and authenticity of every product we sell. Because fragrances are personal care items, we maintain a strict return policy to ensure the integrity and safety of our products for all customers.

Return Window

Return requests must be submitted within 30 days of the delivery date.

Eligible Returns

To be eligible for a return, an item must:

• Be unused, unopened, and in its original factory-sealed packaging.

• Have all original cellophane, seals, labels, inserts, and packaging intact.

• Be in new, resalable condition with no signs of use, wear, or damage.

• Have a valid Return Authorization (RA) issued by FragnScents before being shipped back.

Non-Returnable Items

For health, safety, and authenticity reasons, we cannot accept returns of:

• Opened or used fragrances.

• Products with removed or damaged factory seals or cellophane.

• Gift sets that have been opened or contain missing items.

• Products showing signs of use, testing, tampering, or damage after delivery.

• Clearance, final sale, or discontinued items.

• Gift cards.

Any returned item that does not meet these requirements will be refused and returned to the customer at the customer's expense.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery.

Email: support@fragnscents.com

Please include:

• Your order number

• A description of the issue

• Clear photos of the product, packaging, and shipping box

We will review the claim promptly and work to resolve the issue as quickly as possible.

Return Authorization Required

Please do not send any item back without first obtaining a Return Authorization (RA).

To request a return, contact us at:

support@fragnscents.com

Unauthorized returns may be refused and returned to the sender.

Refunds

Returns are normally inspected within 3–5 business days after they are
delivered to FragnScents. We will notify you by email once the inspection is
complete and let you know whether the refund has been approved or denied.

Once an approved refund has been submitted to the original payment method,
your financial institution may require an additional 5–10 business days to
post the credit to your account.

Restocking Fee

Approved returns that are not the result of our error may be subject to a 15% restocking fee.

No restocking fee will be charged if the return is due to an incorrect, damaged, or defective item sent by FragnScents.

Return Cost Summary

• Customers are responsible for return shipping on change-of-mind returns.
• Approved returns not caused by our error may be subject to a 15% restocking fee.
• The actual original outbound shipping cost may be deducted from a refund when an order originally received free shipping.
• Customer-requested exchanges may be subject to a 20% restocking fee.
• No return shipping or restocking fee applies when FragnScents shipped an incorrect, damaged, or defective item.

Inspection of Returns

All returned merchandise is carefully inspected upon arrival.

If a returned item shows evidence of being opened, used, tested, tampered with, damaged, or is missing original packaging or components, the return will be denied and the item will be returned to the customer at the customer's expense.

Exchanges

We gladly offer exchanges on eligible items within 7 calendar days of the delivery date.

To qualify for an exchange, the item must:

• Be unopened and unused.

• Remain in its original factory-sealed packaging with all cellophane, labels, and inserts intact.

• Be in new, resalable condition.

• Receive a Return Authorization (RA) from FragnScents before being returned.

Exchange Fees

For exchanges requested for reasons other than our error (such as ordering the wrong fragrance or changing your mind):

• The customer is responsible for all return shipping costs.

• A 15% restocking fee will be deducted from the value of the returned item before credit is applied toward the replacement item.

• The customer is responsible for any price difference if the replacement item costs more than the original purchase.

• If the replacement item costs less than the original purchase, any remaining balance (after applicable fees) will be refunded to the original payment method.

If the exchange is the result of an incorrect, damaged, or defective item shipped by FragnScents, we will cover the return shipping costs and no restocking fee will apply.

All exchanged merchandise is subject to inspection upon receipt. Items that show signs of being opened, used, damaged, or altered will not qualify for exchange and will be returned to the customer at the customer's expense.

Refused or Undeliverable Packages

Orders returned because they were refused by the recipient or deemed undeliverable by the carrier may be subject to return shipping charges and any applicable carrier fees. These costs may be deducted from any refund issued.

Fraud Prevention

FragnScents reserves the right to refuse any return, refund, or exchange if we determine, in our sole discretion, that a return request is fraudulent, abusive, or inconsistent with this policy. We also reserve the right to limit or deny future purchases or returns from customers who demonstrate excessive return activity or suspected misuse of our return policy.

Questions?

If you have any questions about our return policy, we're happy to help.

Customer Support

Email: support@fragnscents.com

Thank you for choosing FragnScents. We appreciate your business and are committed to providing authentic fragrances, competitive prices, and exceptional customer service.