Shipping policy
Processing Time
- All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email. Orders received before 12:00 pm Eastern Time usually ship the same day; however same day shipping is not guaranteed.
- You will receive a notification once your order has shipped.
Shipping Rates & Delivery Times
We offer free standard shipping on all orders within the United States.
Orders are typically delivered within 4–8 business days after shipment. Delivery times may vary depending on the destination, carrier delays, weather, holidays, or other circumstances beyond our control.
Shipping Restrictions
We currently ship to addresses within the United States.
Order Tracking
- Once your order has shipped, you will receive a tracking number via email to monitor the progress of your shipment.
- Please allow 24–48 hours after shipment for tracking information to become available on the carrier's website.
Shipping Delays
- While most orders arrive within the estimated delivery window, delays caused by carriers, weather, holidays, or other events beyond our control may occur. If a significant delay affects your order, we will make every reasonable effort to keep you informed.
Lost, Damaged, or Missing Packages
If tracking shows that a package is lost, damaged, or delivered but cannot be located, please contact us at support@fragnscents.com. We will assist with the carrier investigation and work with you toward an appropriate resolution. Claims for lost or damaged shipments should be reported within 7 days of the carrier's recorded delivery date whenever possible.
Customers are responsible for providing a complete and accurate shipping address at checkout.